Personal data processing policy

1. Personal data operator

—, taxpayer ID (INN) —, state registration number (OGRN) —, address: —. Contact email: —.

2. Definitions

Personal data is any information relating to a directly or indirectly identified individual. Processing of personal data is any action performed on personal data, with or without automation.

3. Legal grounds for processing

The Operator processes personal data on the basis of the User's consent and on other lawful grounds provided for by Russian law. By providing data through the website forms, the User consents to its processing on the terms of the Consent to personal data processing.

4. Purposes of processing

• handling requests and enquiries sent through the website forms;
• contacting the User by phone or messenger to provide the requested services;
• concluding and performing a service contract at the User's request;
• improving the website and the quality of services.

5. Data processed

The Operator processes: name, contact details (phone number, Telegram username), information voluntarily given in the message field, the chosen service area and a convenient time for a call, and technical data (the page the form was sent from, the referral source, UTM tags, cookies) – to the extent needed for these purposes.

Yandex Metrica may be used to collect anonymised visit statistics. Such data is processed in anonymised form and does not identify the User.

6. Procedure and conditions of processing

Processing follows the principles and rules of Law 152-FZ. The Operator takes the necessary legal, organisational and technical measures to protect personal data from unauthorised access, destruction, alteration, copying and distribution. Where the personal data is stored: —.

7. Transfer to third parties

The Operator does not pass personal data to third parties, except in cases provided for by Russian law and to persons engaged to provide services (including hosting, email services, analytics services, CRM systems, messenger services and other contractors needed to handle requests and provide services), under confidentiality.

8. Retention

Personal data is kept no longer than the purposes of processing require, or until the User withdraws consent. Once the purposes are achieved or consent is withdrawn, the data is destroyed.

9. Rights of the data subject

The User may obtain information about the processing of their data, demand that it be clarified, blocked or destroyed, withdraw consent, and appeal against the Operator's actions to the authority for the protection of data subjects' rights or in court. Requests are sent to —.

10. Cookies

The website uses cookies and the browser's local storage, including to remember the chosen language. The User can restrict cookies in the browser settings.

11. Changes to the Policy

The Operator may change this Policy. The current version is always available on this page.